Policies
Emerald QLD
Treat Someone to Nova
Gifting a Nova Body Clinic Experience
We no longer offer gift vouchers; however, all existing valid vouchers will continue to be honoured until their expiry date.
If you'd like to treat someone to a Nova Body Clinic experience, we recommend gifting them the funds directly.
This allows them to choose the service that's right for them and book a time that suits their schedule.
We believe wellness is most meaningful when people can select the experience that best meets their needs.
Cancellation Policy
A 50% non-refundable booking fee is required
to secure all appointments (50% deposit). This ensures your time is reserved exclusively for you.
Cancellations & Rescheduling
Cancellations or rescheduling made 24 hours or more before your appointment will have the booking fee refunded. Changes or cancellations within 24 hours of your appointment are not permitted.
Late Cancellations & No‑Shows
If a cancellation occurs within 24 hours, the booking fee will be forfeited (or $30 for some memberships). Clients who do not attend their appointment without providing more than 24 hours’ notice (via 0405 812 285) will incur a fee equal to the full cost of the booked service.
Why This Policy Exists
Your appointment time is reserved specifically for you. Late cancellations and no‑shows directly affect our therapists, who rely on booked sessions for their income. If you arrive late, your session will still finish at the scheduled time to avoid delaying the next client. Thank you for respecting our time and helping us run smoothly.
Remedial Massage & Health Fund Rebates
For remedial massage appointments with private health rebates, we encourage clients to rebook at reception so rebates can be processed through our HICAPS terminal. A card on file is required for all bookings.
